Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact me. I'm always here to help!
I offer a 30-day return policy. If you're not completely satisfied, you can return your watch within 30 days of receipt for a full refund—no questions asked.
Do you offer a warranty?
Yes, every Van Baerle® watch comes with a lifetime warranty. You’ll receive a certificate of authenticity and warranty via email right after your purchase.
Do you have a physical store?
No, not anymore. I now work from my private workshop in New York City and do not operate a physical storefront. However, I offer fast and free shipping across the U.S., plus easy returns—so you can shop with confidence.
2. Product Questions
Are your watches mass-produced?
Not at all. Each watch is hand-assembled and personally inspected by me. I do not work with factories every piece is crafted with care in my own workshop.
Are these mechanical or quartz watches?
I offer both mechanical (automatic) and quartz models. Each product page clearly states the movement type, so you can choose what suits you best. Whether you prefer the tradition of a self-winding watch or the precision of quartz, I’ve crafted both with care.
Do you offer sizing or strap adjustments?
Yes. Most models come with adjustable straps, and I include instructions for resizing. If you need extra help, just reach out.
3. Payment Questions
What payment methods do you accept?
I accept all major credit cards, Apple Pay, Google Pay, and Shop Pay. Unfortunately, I do not accept PayPal at this time.
Is my payment secure?
Yes. All transactions are encrypted and processed via a secure checkout system. Your data is always protected.
Do you offer sizing or strap adjustments?
Yes. Most models come with adjustable straps, and I include instructions for resizing. If you need extra help, just reach out.
4. Shipping Questions
Where do you ship from?
All orders are shipped directly from my workshop in New York City.
How long does shipping take?
All orders are shipped within 1–2 business days and arrive within 3–5 business days, depending on your location.
Is shipping free?
Yes, I offer free shipping on all U.S. orders.
Will I receive a tracking number?
Absolutely. Once your order ships, you'll receive a tracking number by email.
5. Contact Questions
How can I contact you?
You can email me directly at anton@vanbaerlewatches.com. I personally respond to every message within 24–48 hours.
Can I speak to someone in person?
I don’t use a call center. It's just me, Anton. I handle every order, message, and question with care. You’re always speaking directly with the watchmaker.
6. Apprenticeship Questions
Did you really take on an apprentice every year?
Yes. For many years, I invited one apprentice per year into my NYC workshop to learn traditional watchmaking hands-on, directly from me.
Are you still accepting new apprentices?
No. As I prepare for retirement, this chapter is coming to an end. The current apprentice, Sam, will be the final one to learn from me directly.
What did apprentices learn from you?
They learned the entire process: from movement assembly to case inspection, dial finishing, and final quality control, always by hand, never rushed.
Do your apprentices receive anything upon completion?
Yes. Each apprentice received a signed Certificate of Mastery and a handcrafted timepiece made under my supervision. Something they will carry with them forever.
Can I apply to be an apprentice in the future?
Unfortunately, no. This tradition is now closed. But the spirit of mentorship lives on in every watch I’ve made and every story shared.
